If you believe that you have already returned, never borrowed, or lost a Library item that is still listed as on loan to you, firstly look for the items again.
Check carefully:
- amongst your belongings including your bookcases, bags and boxes;
- in desks, study or work locations;
- in your car;
- with friends, family, students or colleagues; and
- with other libraries you use, such as public libraries or other university libraries.
If you find the items, please return them to the library as soon as possible.
If the items are still not found, please complete the Claims Form, providing as many details as possible.
Items claimed as returned or never borrowed will be searched for four times over a four week period. Items claimed as lost will be searched for once. If the item is not found, options for replacement of the item will be emailed to you. Failure to respond will result in a replacement cost account being issued.
If the item is overdue before the Claims Form is submitted, you are responsible for overdue fines up to the day the form is submitted and/or the item is returned.
Please note: Once an item is paid for, the Library will not issue refunds for any fees, if the item is subsequently found.
