Can't find an answer here?
Who can I contact for help?
Enquiries Desk: telephone 9266 7166 or email us.
For more detailed problems or queries regarding E-Reserve, telephone (08) 9266 3245, or email: reserve@curtin.edu.au
The Reserve Collection provides students with access to items selected by lecturers as required reading for courses. These items are in high demand, and can only be borrowed on a short term basis.
The Reserve Collection includes books, journals and videocassettes.
E-Reserve, or Electronic Reserve, is a collection of electronic documents available in full text via the Curtin Library Catalogue. Book chapters, journal articles and conference papers are only available electronically.
Reserve
Who can borrow from Reserve?
How many items can I borrow at a time?
How long can I keep Reserve items?
If I'm late getting a Reserve item back, will I get fined?
Where do I return Reserve items?
Can I book Reserve items?
E-Reserve
Who can access E-Reserve?
What software do I need to access E-Reserve?
I searched under unit index number in E-Reserve and can't find the reading?
Why do I need to put in my Curtin ID and Password to access E-Reserve material?
Why does it take so long to open some documents?
Can I save the documents then view or print them later?
Why is the print very small when I view the document on the screen?
Why does the document open but not print, or prints incomplete document?
I get the copyright notice but why doesn't the document open?
Who do I contact if I have problems accessing the Internet?
Can I add an item to E-Reserve? (Academic staff only)
Registered students and staff from Curtin University, University of Western Australia, Edith Cowan University and Murdoch University can borrow from Reserve. Use your student/staff ID card to borrow from the Reserve area of the Robertson Library, or the desk at any regional site Library.
Two.
Two hours. Items on Reserve may also be borrowed overnight. Overnight loans begin two hours before closing time and must be returned within 30 minutes of opening time the next day.
If I'm late getting a Reserve item back, will I get fined?
Yes. Late return of Reserve material will incur fines. Reserve fines are 50 cents per hour or part thereof until the material is returned.
At the Robertson Library, you can return Reserve items through any of the returns chutes on Level 2. If the library is closed, Reserve items may be returned through the After Hours Returns Chute (located on the east side of the building by the main library entrance doors).
For further information about returning reserve items at other Curtin libraries, please contact them for details.
Items can’t be booked at the Robertson Library. However, you can book reserve items in other Curtin Libraries by contacting them. Items must be used in person at the Regional site where the item is held.
Curtin Staff and students can access E-Reserve. Use your Curtin ID number and password to access E-Reserve
To access documents in E-Reserve you need Adobe Reader Version 8. You can download this software from Adobe's web page.
Because the material for reserve is displayed as a list of items, it is often hard to find E-Reserve material. Try clicking on the link "show E-Reserve records first (if any exist)" to bring records with electronic holdings to the top of the list.
Access to E-Reserve material is limited to Curtin students and staff in order to comply with copyright legislation on reproducing material for academic purposes. For more information on your Curtin ID and Password.
A considerable proportion of the material held in E-Reserve has been scanned. This creates an image file which often makes the file size very large and slow to download. Other factors which also influence the download speed include:
Speed of the internet connection or modem
Network/internet congestion
Whether your Internet Service Provider has restrictions on download times
Using an old version of the Adobe Reader software.
The size of the scanned document
Yes. You can save documents by either clicking on the floppy disk icon in the Adobe Reader menu or by choosing File from the browser menu and then Save As. The files can only be read in Adobe so it is important to leave the extension as .pdf.
If you are saving .pdfs in the Library, you may need a large amount of storage space to save these (e.g. a memory stick). Alternatively, save them to the desktop of your own computer.
You can increase the size of the print on screen. On the Adobe Reader menu there is a small window with a percentage in it (e.g. 100%) and if you increase this percentage the print will get bigger. Alternatively, you can zoom in on sections of the print by clicking on the magnifying icon, which is also on the toolbar.
When the print dialog box comes up, make sure the 'print as image' option is ticked.
You need to download the current version of Adobe Reader. Earlier versions may have problems with some documents. You may also experience difficulties if Adobe Reader has not been loaded. For the current version of Adobe Reader and for more detailed help on installing and/or resolving problems with Adobe Reader try Adobe's website.
In addition, please ensure that javascript and cookies are enabled. Both of these things need to be enabled for E-Reserve to work successfully. Follow these instructions for enabling java and cookies on Internet Explorer, Firefox or Safari.
The problem may also be due to the setup of your computer. Often a firewall can prevent access, as can security options in your browser or anti-virus programs. Make sure you use the link from the Curtin Library home page. Do not bookmark the login.
In summary,
Contact your local computer support person in your School/Workplace, or contact Your Internet Service Provider.
If you are an academic staff member you can add an item to E-Reserve. Guidelines for adding items.
